Microphone not working

[coppens1]

HP Help 030125 Speech recognition help

Dear Riddle_Decipher , you graciously provided the guidance below, as to speech recognition. (I used https://www.loom.com/webcam-mic-test and checked my camera and microphone. The camera works but the microphone is not working.)

--------------Method 2: Set your mic as your default device

You can take the following steps to check if your microphone is the Default Device on your computer (be sure that your audio driver is up-to-date):

Right-click the volume icon in the bottom-right part of your screen, then select Sounds.
Click the Recording tab.

Right-click on the device you want to use, and select Set as Default Device.
Note: You can try speaking into your microphone to test if it’s working properly. If it is, you should see a green bar rising next to it while you talk:
Right-click on and disable every other input device except the one you want to use. (If you have any other output devices, repeat for the Playback tab).
Click OK.
Check if your mic works as expected.
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I followed your suggestion (method 2) , and was unable to set my mic as the default device. I may be making the wrong choices. Here are my questions:

1. In the 'Set up Speech Recognition', pg 1 'Welcome to Speech Recognition' When I click next, the choices are: Headset Microphone, Desktop Microphone, or Other. (Which choice is correct for the built-in microphone that is part of the webcam? I have been selecting Desktop Microphone. )
2. When I get to pg 3, 'Adjust the volume...' and I speak as instructed, is something supposed to show in the Grey box?
3. Sometime ago, I installed the last update to Windows 7. I wonder if this could have disabled the microphone?

[Irfan_06]

Hi @coppens1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the microphone on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Please follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[coppens1]

Dear Irwin6 HP Support, Power drain of the PC did not work. Then I clicked the troubleshoot link, and apparently the Windows audio trouble shooting is not available in Windows7 on this HP laptop. I was able to determine that my driver for the HP Webcam is up to date. What other tests can you suggest? JC

[Irfan_06]

Hi @coppens1,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support