Microphone on laptop too quiet - not sensitive enough

[sielbear]

I'm at a loss.  I've tried everything - driver updates, bios updates, chatting with HP support...  At a complete loss, 2 re-installs of windows.  Nothing has helped.  

The microphone array that's built-in to the laptop is TOO quiet.  It's almost like Windows doesn't detect it as a microphone and thinks it's a louder line-level source.  If I maximize the volume slider under recording devices, if I snap my fingers directly in front of the microphone, I can make the input levels display the snap.  That being said, no one can hear me on conference calls.  

One other thing I noticed was the microphone levels does NOT have the "microphone boost" slider.  

Has anyone come up with a fix for this?  I'm losing my mind.  

[praveen196]

@sielbear Welcome to HP Community!

I have read your post and understand. I have researched the issue and have come up with a possible resolution. First, please perform a hard reset. Once that is complete, please follow the steps in this document: 

HP PCs - Resolving microphone problems (Windows 10, 

If the document did not help you resolve the issue, try restoring the BIOS and then check for windows updates.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[sielbear]

I followed these steps from a support chat agent and they did not resolve the issue.  I did a clean windows 10 re-install and that seemed to resolve it.  I'm frustrated that to resolve this issue I had to rebuild the entire computer.  That's pure insanity.  that would be like me having to rebuild a car because I had a flat tire.