Microphone only works when headset is plugged in, used to work ok

[C075]

• the microphone worked fine before we plugged in the HDMI cord the microphone stopped working and has not worked since unless a jack is used.  The internal hardware is at fault and H

[Raj_05]

Hi @C075,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be an issue with the audio settings or drivers on your HP Envy X360 2-in-1 laptop after connecting an HDMI cord. Here are some steps you can try to troubleshoot and resolve the microphone problem.

Check Audio Settings:

• Right-click on the speaker icon in the taskbar and select "Open Sound settings."
• Under the "Input" section, make sure the correct microphone is selected as the default device.

Restart Your Laptop:

• Sometimes, a simple restart can resolve hardware and software conflicts.

Check Device Manager:

• Right-click on the Start menu and select "Device Manager."
• Look for the "Audio inputs and outputs" and "Sound, video and game controllers" sections.
• Ensure there are no yellow exclamation marks next to your audio devices. If there are, it indicates a driver issue.

Update Audio Drivers:

• Right-click on the audio device in Device Manager and select "Update driver."
• Choose to search for updated driver software automatically.

Roll Back Audio Drivers:

• If the issue started after a driver update, you can try rolling back to the previous version.
• Right-click on the audio device in Device Manager, select "Properties," go to the "Driver" tab, and choose "Roll Back Driver" if the option is available.

Check Privacy Settings:

• Go to "Settings" > "Privacy" > "Microphone" and ensure that the microphone access is enabled for the applications you are using.

Windows Troubleshooter:

• Run the built-in Windows troubleshooter by going to "Settings" > "Update & Security" > "Troubleshoot" > "Additional troubleshooters" > "Playing Audio" and "Recording Audio."

Restore System:

• If none of the above steps work, you may consider restoring your system to a point before the issue occurred. This can be done using the System Restore feature.

Check HDMI Audio Output Settings:

• Sometimes, when connecting an HDMI cable, the audio output may switch to the connected device. Check your audio settings and switch the default output back to the internal speakers.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support