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‎08-10-2020 07:42 AM

HP Recommended
Product: Hp Envy X360 ay0802
Operating System: Microsoft Windows 10 (64-bit)

I recently bought this laptop then some days after using it my microphone stopped working, I've checked device manager to see if i could identify the problem. The Amd Audio Device has a (!) and when i click it, it says the device cannot start (Code 10)

 

I really want to fix this issue as I most likely will need to use my mic for school or other things soon

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-10-2020 01:32 PM

HP Recommended

I have a similar model (15-ee0047nr), with the Ryzen 5 4500 processor, and after a bunch of updates, I had the same device with the same issue showing up in the device manager.

 

I got the device installed a couple of weeks ago.  I had no idea what the driver was for, but since you posted the mike isn't working, I went to the Windows control panel>hardware and sound and checked the audio devices, and sure enough the microphone is labeled as the AMD audio device.

 

So here is what you need to do...I have zipped up and attached the driver you need below.

 

Download and unzip the file to its folder. Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the problem AMD audio device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC, and hopefully, the microphone will be working for you.

 

If that doesn't work, try the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows®  utility at the top of the webpage below.

 

https://www.amd.com/en/support

 

Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information).  It just resets the graphics, and the microphone driver is part of the graphics subsystem for some reason or another.

View solution in original post

amd-audio-41-1031409.zip
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3 REPLIES 3

‎08-10-2020 01:32 PM

HP Recommended

I have a similar model (15-ee0047nr), with the Ryzen 5 4500 processor, and after a bunch of updates, I had the same device with the same issue showing up in the device manager.

 

I got the device installed a couple of weeks ago.  I had no idea what the driver was for, but since you posted the mike isn't working, I went to the Windows control panel>hardware and sound and checked the audio devices, and sure enough the microphone is labeled as the AMD audio device.

 

So here is what you need to do...I have zipped up and attached the driver you need below.

 

Download and unzip the file to its folder. Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the problem AMD audio device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder you unzipped.

 

Make sure the Include Subfolders box is checked, and the driver should install.

 

Then restart the PC, and hopefully, the microphone will be working for you.

 

If that doesn't work, try the AMD Auto-Detect and Install Radeon™ Graphics Drivers for Windows®  utility at the top of the webpage below.

 

https://www.amd.com/en/support

 

Once the auto detect utility is installed, it will show an option to do a "Factory reset" which will delete, and reinstall all related graphics drivers (it will not remove any other program or app installed in your PC, or affect any of the already existing information).  It just resets the graphics, and the microphone driver is part of the graphics subsystem for some reason or another.

amd-audio-41-1031409.zip
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‎08-11-2020 12:05 AM

HP Recommended

Thanks for the help. The mic started working again after i used the software from https://www.amd.com/en/support

 

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‎08-11-2020 07:19 AM

HP Recommended

You're very welcome.

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