Microphone randomly stopped working???

[HUS007]

My Microphone has stopped working - right in the middle of lockdown when Video conferences are everything!

I have:

turned off and on

check privacy settings

checked HP audio app

uninstalled realtec audio (and re-installed)

updated windows

updated HP bios

...... and pulled my hair out..

Please can anyone help?

[The_Fossette]

@HUS007

I reviewed your post and I understand that the microphone is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested the microphone in different apps?

In which application the microphone is not working?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[HUS007]

G'day The_Fossette,

I have done all of the suggested tasks, and the microphone is still not working?

It does not work on any thing as far as i can tell, I know for sure it does not work on:

- voice recorder

- go to meetings

- Zoom

- MS Teams

Any other suggestions?

[The_Fossette]

@HUS007

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03421813

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[HUS007]

G'day the Fossette,

I have completed all of these tasks and still no luck.

It is the internal microphone that comes with the laptop that does not seem to work.

I have plugged in earphones with a mic, and it doesn't work either.

I have now tried everything i can find online to resolve and no luck.

Do you think it is a hardware fault, or can someone remote access to resolve?

HUS007

[The_Fossette]

@HUS007

I recommend you contact support and they will be able to remote access your computer and fix this issue for you. It doesn't look like a hardware issue as the microphone on the headphone is also not working.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe