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HP Recommended
Envy x360 m Convertible
Microsoft Windows 10 (64-bit)

I recently did a Zoom video call with my family. They told me that my voice sounds very staticky, almost like a robot. Afterwards, I tested if it was my microphone with the Voice Recorder app to record a clip of me talking. Sure enough, the recording is very staticky.

 

I read a few people online saying to uninstall the Real Tek audio driver and reinstall. I tried that but the static is still there when I record with my microphone.

 

Is this a defective microphone or are there any other solutions to this issue?

 

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@CubbieBlues99

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@CubbieBlues99

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

HP Recommended

Hello KrazyToad,

 

Thank you for your response, this fixed the issue! I followed your instructions step by step and downloaded HPSA first. I then downloaded and installed all the recommended and optional updates available. This required a restart of my computer afterwards and then it did a BIOS update before booting back up. Once it booted up, I reopened HPSA and downloaded the remaining updates that were left.

 

Once completed, I followed your steps to ensure Windows was updated. I checked and it downloaded the Windows Update. The computer needed to be restarted again after the Windows Update.

 

Once it booted back up, I tested my microphone by recording myself speaking using the Voice Recorder App, and upon several tests, there was no longer the sound of static in my recordings!

 

Thank you so much for your help KrazyToad!!

 

 

HP Recommended

@CubbieBlues99

 

We are happy to hear that the provided solutions worked for you.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.