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AMEZA818
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Microphone static when on video calls

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HP Envy x360 15m-cn0011dx
Microsoft Windows 10 (64-bit)

Microphone static found when speaking through laptop Realtek Microphone Array as well as headphones when connected via jack. Issue is gone when I am using bluetooth headphones only. Have attempted to clean install updated drivers with no luck. 

Need help/solution as I am in constant web meetings. 

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Echo_Lake
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@AMEZA818
Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  


Step 1: Check the microphone hardware
Step 2: Update the audio driver

Step 3: Use the Troubleshooting tool

Step 4: Configure the sound settings in Windows Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting steps. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
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AMEZA818
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Hello, 

 

Please note, as described in the initial discussion, the issue is not with an EXTERNAL microphone but with the INTERNAL microphone array embedded within the laptop mentioned. All troubleshooting steps have been repeatedly checked and ran with no difference. Again, this was discussed in the initial discussion. Static is heard in receivers devise (person on other end when in video/audio call) unless using bluetooth headset.

 

Please advise any other troubleshooting steps or action to take for repair. 

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The_Fossette
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@AMEZA818,

 

I recommend you follow the below steps and check if it helps.

 

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in   

     Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

 

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

 

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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