Microphone stopped working

[iamnottechsmart]

All I know is I was able to use the microphone on my laptop when I was on Zoom and now it isn't working. I can hear the conversation, but the Microphone isn't working.

I've done all the trouble shooting that doesn't involve deleting anything or Bios (?).

I can say that when I did the MS troubleshooting, the output sound worked, but the input sound did not and it said "no input devices found." Plus I did all the HP trouble shooting.

RealTek (R) Audio shows for playing sound...and it shows as "2-RealTek (R) Audio".

I am not tech savvy at all and need help that is clear for a beginner. Assuming I know nothing is best.

Any help is much appreciated.

[Irwin6]

Hi @iamnottechsmart,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with the microphone on your Laptop.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 Please follow the below steps to fix the issue.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Refer to this video link for more information related to the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support