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Microphone won't work on device

HP Recommended
HP Pavilion x360 Convertible 14-ba1xx

Hi. This month my microphone for whatever reason refuses to work. I noticed this problem shortly after I connected my apple airpods to my hp laptop but even after unconnecting it the microphone will not work. I have tried updating and installing new versions of the microphone but that doesnt work, Neither does updating the driver, enabling apps/privacy settings. I've tried almost everything and am insanley frustrated and as it hasn't even been a year since I bought this laptop. I've reached out to hp for assistance and was further frustrated as the assistant didn't help at all. He said that i need to reinstall the operating system and that should cost between 70-80 dollars for a recovery media kit. I'm suprised he jumped to pushing me to buy something. Why would there be an issue with the OS when it has been less than a year? And its only recently that my microphone hasnt worked. What can I do to make it work again. Please help. I'm pulling out my hair trying to figure this out. Please someone help.

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@xzyxz010 I have a few steps to help you out:

 

The Troubleshooting tool automatically finds and fixes many computer issues. Use it to troubleshoot microphone problems.

  1. In Windows, search for and open Control Panel.

  2. Click Troubleshooting.

  3. Under Hardware and Sound, click Troubleshoot audio recording.

    NOTE: 

    Administrator permission is required to run this program. If prompted, type the administrator password or provide confirmation.

  4. The Sound troubleshooter opens. Click Next. The troubleshooter begins checking the audio service status.

  5. Select the device you want to troubleshoot, and then click Next.

  6. Follow the on-screen instructions and make any changes suggested by the troubleshooter. When done, close the troubleshooter.

  7. If the problem persists, continue to the next step.

We may need to reset the privacy settings for the Microphone if the issue occurred after any recent windows updates:

  1. Open Settings from your start menu.
  2. Click on Privacy in order to access all your privacy settings.
  3. Select Microphone from the left pane and then click the Change button.
  4. Now, turn on the microphone for this device.
  5. Turn on Allow apps to access your microphone.
  6. Finally, in the app list, make sure to turn on microphone access for every app you want to give permission to access your microphone.
  7. Repeat the same exact steps but for your webcam this time.

If the issue persists, uninstall the microphone driver and restart to automatically install a fresh driver for the same.

  1. Open device manager, the fastest way is through the search bar:
  2. Open ‘Audio Inputs and Outputs’
  3. Left-click on your recording device.
  4. In the menu that opens up Click ‘Uninstall’.
  5. delete the driver. click apply/OK and then, restart the pc.

P.S: Welcome to HP Community 😉

 

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Have a great day!

Riddle_Decipher
I am an HP Employee

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