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‎05-03-2018 08:53 AM

HP Recommended
Product: HP Spectre x360 13-4193nr
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Spectre x360 13-4193nr that recently took the Microsoft windows 10 spring update. After the update, my antivirus is stating that it has found an issue with C:\Program Files\CONEXANT\MicTray\MicTray64.exe

 

I have downloaded the latest driver this morning (sp80436), but that didn't seem to solve this issue.

 

I've read that this is a well known issue that HP is aware of.

 

For those who have expereienced this with their HP notebooks, can you please advise on how to address/solve this issue?

 

Cheers!

 

 

1 REPLY 1

‎05-03-2018 10:52 AM

HP Recommended

Hi,

 

Please take a look at these 2 HP support documents. In the first we can see that it might be necessary to remove the old MicTray64.exe. At the end of document.

 

https://support.hp.com/us-en/product/hp-spectre-13-4100-x360-convertible-pc/8499273/model/9111942/do...

 

In the other document you can see that there is actually two fixed drivers for your model, so you could try the other.

 

https://support.hp.com/us-en/document/c05519670

 

Hope it helps,

David

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