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01-31-2021 01:54 PM
Product: Envy 2 in 1, 11th gen intel
Operating System: Microsoft Windows 10 (64-bit)
There seems to be a problem with using midi controllers on the 11th gen intel processor models of laptops. HP and Lenovo still haven't fixed the issue but Dell has. Anyone have any idea how I can work around this myself? Can you use Dell drivers on an HP laptop?
1 REPLY 1
03-01-2021 06:42 PM
Just want to chime in and say that I’m having the same issue as OP. Bought a Pioneer DDJ-400 yesterday and when I tried to use it for the first time with the included Rekordbox software, the controller/software would not respond to any button press. The controller was clearly on and powered but it was not responsive. I had since been researching this issue to see if I could find any solutions as well as contacted Pioneer customer support in hopes of a fix. What I found from other forums and from Pioneer's support was that like OP said, there seems to be an issue with connecting any MIDI device to a 11th gen. Intel CPU laptop or computer.
Here is what Pioneer wrote me:
"I see that you have an 11th-gen Intel CPU. We have identified an issue where the computer doesn't seem to correctly recognize the device as a MIDI device due to a problem with the compatibility between the CPU and the pre-installed drivers.
Please check the HP support site for updated audio drivers for your computer:
I went ahead and uninstalled the audio drivers on my computer and reinstalled them with the newest version from the link above but this did not solve the issue. I also tried redownloading and installing the newest BIOS update for my laptop but that did not work either. I spoke with an HP customer service rep today who graciously tried to help me with the issue but was unable to - I don't think any rep will be able to solve this issue because it seems to be an issue that occurs on all HP laptops and computers that use an 11th gen processor.
Looking through various forums on Pioneer, HP, and other websites, I saw that some companies have been able to patch this issue for their customers (Dell, for example and I think Acer and Lenovo as well) and customers have confirmed that their MIDI devices are now able to be used. Here are some reference links to these forums I found:
I am unsure how I can get this issue to be solved because no 24/7 customer service rep would be able to fix this issue. The only way this can be fixed is if HP can roll out a fix like the other companies did, but I have no idea how to go about requesting HP to do this.
Hoping this post will be seen by others with the issue that OP and I are having and that HP can help us get this problem sorted.
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