Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-09-2022 01:59 PM

HP Recommended
Product: Pavilion14-ce2500sa
Operating System: Microsoft Windows 11

Recently purchased this laptop as a refurb and (naively) updated to Windows 11 on first setup without researching first.

 

Following upgrade the sound on the laptop isn't working as the driver appears to be missing. I have tried updating the drivers from the Device Manager with no luck. I have also tried accessing through Sound on the Control Panel but am told no audio devices are installed. HP Support only provides drivers for Windows 10/earlier, and have been unable to find/download any relevant drivers online.

 

Any assistance would be greatly appreciated.

Category:
21 people had the same question
5 REPLIES 5

‎01-09-2022 02:07 PM - last edited on ‎10-24-2022 01:52 PM by Retired

HP Recommended

Hello @mfunnell91 .
I downloaded the following driver but have not installed it yet:
https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104010.exe

HP Customer Support - Software and Driver Downloads 

You can do two things, install it from the device manager or install it in compatibility mode:
select the "Driver file".
Then select "Troubleshoot compatibility issues".
Select "Troubleshooting Program".
You will then be prompted to select "The program worked in previous versions of Windows, but will not install or run now".
Click on the "Next" box and then select "Windows 10", and again select "Next".
Finally select "Test the program".

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎01-09-2022 02:07 PM - edited ‎01-09-2022 02:08 PM

HP Recommended

Hi, @mfunnell91 

 

The only suggestion I can offer, would be to see if this W11 Realtek audio driver works on your notebook model series.

 

6.0.9183.1

 

https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-09-2022 02:46 PM

HP Recommended

Thanks for the v prompt response - unfortunately doesn't seem to have worked.

 

Please can you expand a bit what you mean by select the 'driver file' when in compatibility mode - how do I know which of the many files to select?

 

Was this reply helpful? Yes No

‎01-09-2022 02:46 PM

HP Recommended

Thanks Paul - I've tried this download/installation and doesn't appear to have worked unfortunately

 

Best

Matt

Was this reply helpful? Yes No

‎01-09-2022 03:29 PM

HP Recommended

You're very welcome.

 

Sorry that version of the W11 driver didn't work.

 

That driver seems to be listed in several different model's support pages, so there may not be too many other options to choose from right now.

 

You may have to wait until drivers are released for W11 on your notebook's support page.

 

Was this reply helpful? Yes No
Recommendations
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.