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‎07-24-2021 07:52 PM

HP Recommended
Product: Pavilion Gaming 15
Operating System: Microsoft Windows 10 (64-bit)

A few weeks ago, I faced a problem where my B&O Audio Control could not run. It happened when I plugged the headset into the laptop but there was no sound. Then a notification appears that "Can't open B&O Audio Control".

I tried reinstalling from the microsoft store but it always fails, please help.

1 person had the same question
1 REPLY 1

‎07-31-2021 08:38 AM

HP Recommended

Hi@auditril, Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
Let's try Audio driver rollback.

  1. Open Device Manager. 
  2. In Device Manager, locate Audio input and Outputs.
  3. Right-click on the Audio device and choose Properties. 
  4. Select the Driver tab.
  5. Select the Roll Back Driver button.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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