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HP Recommended
HP 17.3 inch Laptop PC 17-c0000 (2W0J6AV)
Microsoft Windows 10 (64-bit)

I just bought a new hp laptop and everything was working fine on day 1, however the next day i noticed that my speakers and headphone jack weren’t working. So i looked in my device manager and saw that everything in the sound section was missing and that the Intel(R) Smart Sound Technology (Intel(R) SST) audio controller had a code 39 error. Is there a fix for this?

1 REPLY 1
HP Recommended

Hi @Lyle10

 

Welcome to the HP Support Community. 

 

I understand that you are facing an issue with your brand new unit. So I would like to inform you 'Yes' there is a fix for this issue.
 

While you respond to that, here's what you need to do:

  • Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.
  • Step 2: In the Device Manager, expand Sound, video, and game controllers.
  • Step 3: You should now see your audio driver's name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.
  • Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then the Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.
  • Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is to update the BIOS & Audio drivers 

  • Here's the link to download and install the above updates: Click here

    ( Make sure to select BIOS-System Firmware & Driver-Audio and update the latest driver sorted according to the date)

  

Hope this helps!

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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