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‎12-30-2024 08:31 AM

HP Recommended

The Windows 11, version 24H2 update on December 12, 2024 caused me to lose all sound on my Envy laptopl.  I spent 7 hours yesterday with Microsoft support agents.  They tried updating RealTek, BIOS and even reinstalled a previous version of Windows and nothing worked.  They sent me back to HP>

5 REPLIES 5

‎12-30-2024 09:55 AM

HP Recommended

Please provide the Product ID or exact model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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‎12-30-2024 10:15 AM

HP Recommended

Is this what you mean?

 

HP ENVY Laptop 17m-ch0013dx

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‎12-30-2024 11:13 AM

HP Recommended

Your audio driver is dated Feb 2022 which is old.

https://support.hp.com/us-en/drivers/swdetails/hp-envy-17.3-inch-laptop-pc-17m-ch0000/model/21002860...

Possibly it is better than the one you have

 

If it does not work then try the latest Realtek driver

https://support.hp.com/us-en/drivers/swdetails/hp-envy-x360-14-inch-2-in-1-laptop-pc-14-fa0000/model...

let me know which one works, if any.

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎12-30-2024 02:23 PM

HP Recommended

Microsoft downloaded and tried the first one yesterday.  When I tryr to load the second one I get an error saying that it failed to extract archive.

MelodyK1_0-1735593816869.png

 

 

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‎12-31-2024 07:34 AM - edited ‎12-31-2024 07:36 AM

HP Recommended

I downloaded sp154952..exe; it was a large file and took a while, but I was able to extract the package

Try downloading again.

 

You might press ESC when powering up and run the F2 diagnostics to check memory and disk drive.

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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