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Muffled sound after driver re-install

Notebook - 15-ay012dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I used to have a Realtek HD audio driver with DTS audio, but I deleted it because I thought it was causing issues. Now when I re-install any any Realtek HD audio driver from the drivers page of my notebook (15-ay012dx), the sound is just bad. I also do not get the DTS application when installing the audio drivers. 

 

I have tested multiple websites and applications and they all gave the same results.

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Muffled sound after driver re-install

@gertzimmer

 

Welcome to the HP Support Community.

 

Please try the below steps:

 

1.      Go to Windows Device Manager > Sound, video and game controllers section. 

2.      In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have). 

3.      Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.) 

4.      Right-click and select Update Driver Software

5.      Select Browse my computer for driver software

6.      Select Let me pick from a list of device drivers on my computer

7.      You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6. 

8.      In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next

9.      At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close. 

10.  In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio. 

11.  At the prompt to reboot, click Yes

12.    Enjoy your music now with no compression.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Muffled sound after driver re-install

The High Definition Audio driver sounds fine. Thanks for the help.

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Muffled sound after driver re-install

Hi @gertzimmer

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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