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‎11-23-2018 11:41 AM

HP Recommended
Product: Ac163ne
Operating System: Microsoft Windows 10 (64-bit)

The button was working correctly when i installed the windows at first but after 1 week it stop to light but the button is working 

6 REPLIES 6

‎11-24-2018 03:30 AM

HP Recommended

A few weeks ago I installed sp77770 to overcome this problem (following another forum link). The problem reoccurred today and I found this thread. Is driver pack sp80538 still the latest one (assuming by its number its later than sp77770) or has this one been superceded? I have run HP support assistant been told there are no updates.

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‎11-24-2018 04:10 AM - edited ‎11-24-2018 04:13 AM

HP Recommended

Is your notebook a 15" version?  You have only partially identified your notebook.

 

It would be better if you used the ProdID that is in the tiny lettering on the bottom of the notebook.

 

If your notebook is the 15" version, which would make it a 15-ac153ne notebook, reinstall the Intel chipset driver found at the driver downlaod page the the link below this line.

 

https://support.hp.com/emea_middle_east-en/drivers/selfservice/HP-15-Notebook-PC-series/8499326/mode...

 

 @JulietJane

Until you know specifically which notebook a member has, kindly do not recommend installation of any drivers or software.   The forum policy to which you agreed was do no harm.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-26-2018 03:58 AM

HP Recommended

Model: 15-ac163ne 

Product: T1G19EA#ABV

 

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‎11-26-2018 05:43 AM

HP Recommended

Do you have the latest version of the BIOS installed?

 

This is the most recent BIOS version that applies to your notebook's hardware.

 

Type:

BIOS

Version:

F.27 Rev.A

Operating systems:

Windows 10 (64-bit)

Release date:

Jul 18, 2018

File name:

sp88923.exe

(21.9 MB)

Description:

This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. Restart the system to complete the installation.

Fix and enhancements:

- Provides improved security

 

When you press the mute key during playback of a video or music, does the sound stop playing?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎11-26-2018 06:13 AM

HP Recommended

Yes it stops and i will try to update the BIOS thank you

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‎11-26-2018 07:53 AM

HP Recommended

OK.

That means that the key works.

 

If after the new BIOS installed there is no change in the LED on/off status, the issue is likely to be a LED component failure.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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