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‎09-06-2017 12:17 AM

HP Recommended
Product: Pavilion 15-b142dx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I did do some updates to my laptop a few days ago, and my laptop did a disk scan randomly one day. Ever since the update, I have realized that my mute button light is not coming on, could this be related to the update? Is there something I can do to fix it, the WIFI light still lights up, but the mute button light does not.

 

Thanks for your help!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2017 02:45 AM

HP Recommended

Hi,

 

Download and reinstall the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking the function of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

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5 REPLIES 5

‎09-06-2017 02:45 AM

HP Recommended

Hi,

 

Download and reinstall the IDT HD Audio software package on the following link.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

When the reinstallation has completed, restart the notebook and let Windows fully load for a few minutes before checking the function of the mute led.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎09-06-2017 05:36 PM

HP Recommended

That worked! Thank you so much!

Was this reply helpful? Yes No

‎09-07-2017 02:29 AM

HP Recommended

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No

‎12-06-2017 03:45 AM

HP Recommended

I have a similar problem on my HP Envy 13-ab0XX K75B95G9 Windows 10 Home version 1709.

I recently updated to Windows 10.

 

HP Updates are automatically installed. Do I hve to use different audio drivers?

 

Please help!

Thks,

Marc

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‎05-11-2018 04:56 PM

HP Recommended

what do you do with the downloaded driver?

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