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HP Recommended
Microsoft Windows 11

I have a very annoying bug: every time I mute the audio of the speakers of my notebook, I can't unmute it!

I have the latest BIOS, Windows updates, Drivers from HP Support.

So, how is it even possible? It has ALWAYS been like that, since I bought it a couple of years ago.


1 REPLY 1
HP Recommended

I used to have the same problem (actually, I still have that same exact problme), but I found a way to unmute the audio of the speakers, once they are muted and frozen mute: I disable the device and enable it back, in the Device Manager.

Do this:

  1. Start the device manager C:\Windows\System32\hdwwiz.cpl
  2. Disable (and confirm with OK in the dialog box that pops-up) and Re-Enable the Speaker in the Audio Input and Output branch (see picture)
    DisableDeviceManager.jpg

The procedure above enables the audio of the speakers every time: I disable and re-enable the device.

 

If you want, you can test the speakers using the Audio configuration panel. Do this:

  1. open the Audio panel C:\Windows\System32\mmsys.cpl
  2. right click on the speaker icon and Test it (see picture)
    Test Speaker.jpg

 

Please notice: the Audio panel has Disable and Enable commands, too, BUT THEY DON'T FIX THE ISSUE. You MUST disable and enable the device in the Device Manager ( C:\Windows\System32\hdwwiz.cpl ). Use the Audio Panel, just to test the audio, not to fix the problem.

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