• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-29-2021 12:19 AM

HP Recommended
Product: HP Pavilion CS 2073 CL
Operating System: Microsoft Windows 10 (64-bit)

My 3.5mm headphone jack is not working properly on my windows 10 laptop modelled HP CS 2073 CL. Help me in resolving this isssue.

3 REPLIES 3

‎05-02-2021 07:42 AM

HP Recommended

@Ethan_Hunt

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

If the headphones or headset device is not functioning with your computer, updating the audio driver can sometimes resolve the problem. Follow these steps to check for and install audio driver updates:

  1. Connect to the Internet.

  2. From the Start screen, type device manager to open the Search charm, then select Device Manager from the search results.

    Figure : Device Manager search results

    Device Manager search results

  3. Double-click Sound, video and game controllers.

  4. Right-click the name of the sound hardware and select Update Driver Software.

  5. Click Search automatically for updated driver software and wait for Windows to update the driver software.

  6. Windows checks to see if updated driver software is available.

    If an update is available, let Windows install the update.

  7. When the update is installed successfully, close the Updater and test the device.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎05-05-2021 11:28 PM

HP Recommended

Thanks firstly!

 

I have tried these step - wise carefully sir but nothing has changed. The issue is with the windows driver updates provided after which I am unable to use the jack properly. I am unable to roll back the drivers also sir. The same is happening with my Wifi drivers sir. 

Was this reply helpful? Yes No

‎05-06-2021 03:42 PM

HP Recommended

@Ethan_Hunt
Thank you for posting back.
 

Let's try this driver: https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104010.exe

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.