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‎10-14-2020 04:11 AM

HP Recommended
Product: HP Laptop-14-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Hi,

So basically, the problem is that my Airpods Pro were connecting fine to my laptop. Then, they just stopped connecting. I press connect and they say they're connected but within 10 seconds they go back to saying 'paired'. Even in the short time it says its connected, nothing will play through them. I have literally tried everything (bluetooth on and off, repairing the device, troubleshooting) and I'm not sure what else to do. Any ideas? 

Thanks

 

7 people had the same question
1 REPLY 1

‎10-16-2020 04:09 PM

HP Recommended

@ConfusedLucy

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. Turn on your Bluetooth audio device and make it discoverable. The way you make it discoverable depends on the device. Check the device or visit the manufacturer's website to learn how. 

  2. On your PC, select Start > Settings  > Devices  > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth. Choose the device and follow additional instructions if they appear, then select Done. 

    Your Bluetooth device and PC will usually automatically connect anytime the two devices are in range of each other with Bluetooth turned on.

Note: Not seeing your Bluetooth audio device? Learn how to fix connections to Bluetooth audio devices and wireless displays.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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