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‎10-17-2022 06:30 PM

HP Recommended
Product: HP ENVY x360 15m-eu0 Convertible PC (267R7AV)

computer it says connected and the sound comes out the speakers. It’s not my AirPods because i thought it was my other ones so I got the new AirPods generation 3 this weekend and try to connect and it says the same thing. I just got this computer is August of 2021 and there have been minor problems with it. 

Category:
1 REPLY 1

‎10-18-2022 04:17 PM

HP Recommended

Hello @Karla28 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the <connection> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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