My Envy x360 2 in 1 Laptop speakers are no longer working.

[MWTriggs]

I bought map Envy x360 direct from HP in November 2024. It was working fine but a few days ago the built in speakers stopped working. If I use headphones it still worked until today, when the headphones stopped as well. Any ideas? 

[VikramTheGreat]

Hi @MWTriggs,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you are having trouble with the audio sound not working from both the PC speaker and headphones. Sorry to hear about the issue. You can attempt to resolve audio issues such as no sound coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted.

Step 1: Restart the computer

If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.

1. Restart your computer, and then test the audio to see if the problem is fixed.

Step 2: Run Audio Check in HP Support Assistant

Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.

1. Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.
2. In Windows, search for and open HP Support Assistant.
3. On the My Dashboard tab, click Fixes & Diagnostics.

4. Click Audio Check in the One-Click Fixes section.

5. Click Next, and then wait for the audio test to complete.

6. Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio.

7. If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

For more help, try the steps shared in the link: Click Here

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support