• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-31-2024 11:55 PM - edited ‎08-31-2024 11:57 PM

HP Recommended

Driver version: 6.0.9655.1

Driver date: 3/12/2024
Hardware IDs: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0215&SUBSYS_103C8548&REV_1000
another one: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0215&SUBSYS_103C8548
I have tried updating, disabling- enabling, uninstalling driver. None of them worked please help

Was this reply helpful? Yes No

‎08-31-2024 11:56 PM

HP Recommended

Driver version: 6.0.9655.1

Driver date: 3/12/2024
Hardware IDs: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0215&SUBSYS_103C8548&REV_1000
another one: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0215&SUBSYS_103C8548
I have tried updating, disabling- enabling, uninstalling driver. None of them worked please help

Was this reply helpful? Yes No

‎09-01-2024 06:16 AM

HP Recommended

Is this the data from Intel Smart Sound Technology (Intel SST)?

Was this reply helpful? Yes No

‎09-01-2024 08:44 AM

HP Recommended

No. I copied it from realtek audio driver> properties> Hardware IDs 

And the version I mentioned is about realtek 

Was this reply helpful? Yes No

‎09-01-2024 08:48 AM

HP Recommended

I didn't ask about that, but about Intel Smart Sound Technology (Intel SST).

Was this reply helpful? Yes No

‎09-01-2024 09:20 AM

HP Recommended

According to the last driver that I indicate, I install the Intel SST, the missing driver is the Realtek driver, I recommend deleting all the drivers in Audio and reinstalling the Realtek driver.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.