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‎04-03-2019 02:39 PM

HP Recommended
Product: HP Envy *360, 2 in 1 laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi all, My HP envy laptop's touchpad stopped working few days before. I was fixing this issue by following hp virtual assistant instructions. So i was asked to intall windows updates and I did the same. But now all audios and videos that I play on my laptop giving machine like voice. How can I resolve this issue?

3 REPLIES 3

‎04-03-2019 02:52 PM

HP Recommended

@Ama26 

 

There are few generation of HP Envy *360, 2 in 1 laptop, which one is yours ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎04-03-2019 04:39 PM

HP Recommended

Model number is15M-BP011DX.

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‎04-03-2019 04:49 PM

HP Recommended

@Ama26 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


    https://ftp.hp.com/pub/softpaq/sp87501-88000/sp87889.exe


(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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