My Victus suddenly stop supporting Type C Earphone

[imaabhijeet]

Hey! My Laptop Victus was supporting type Boat Audio X1 Pro type C earphone. It was working properly for 4-5 month

but stopped working suddenly

Type C slot is working while transferring files to phone to laptop. But not while earphone is inserted. 

[Nal_NR]

Hi @imaabhijeet,

Welcome to the HP Support Community. 

I'd be happy to help you! 

If your HP Victus laptop suddenly stopped supporting your Type C earphones while the Type C port still works for other functions (like transferring files), it might be due to a software or driver issue rather than a hardware problem. Here are some steps you can follow to troubleshoot and potentially resolve the issue:

1. Check Earphones on Another Device

• Plug your Type C earphones into another device to ensure they are still working properly. This will help determine if the issue is with the earphones or the laptop.

2. Check Audio Settings

• Audio Output Settings:
  1. Right-click on the sound icon in the taskbar and select Open Sound settings.
  2. Under Output, ensure that your Type C earphones are selected as the default output device.
• Sound Control Panel:
  1. In the Sound settings, click on Sound Control Panel on the right side.
  2. In the Playback tab, ensure your earphones are listed and set as the default device.
  3. If they are not listed, right-click and select Show Disabled Devices, then enable the earphones.

3. Update or Reinstall Audio Drivers

• Device Manager:
  1. Press Win + X and select Device Manager.
  2. Expand Sound, video and game controllers.
  3. Right-click on your audio device and select Update driver. Choose Search automatically for updated driver software.
  4. If updating doesn't work, try uninstalling the driver (right-click and select Uninstall device), then restart your laptop. Windows should automatically reinstall the driver.

4. Check for Windows Updates

• Windows Update:
  1. Go to Settings > Update & Security > Windows Update.
  2. Check for and install any available updates.

5. Check USB Settings

• Power Management:
  1. In Device Manager, expand Universal Serial Bus controllers.
  2. Right-click on each USB Root Hub and select Properties.
  3. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.

Kindly check the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @imaabhijeet,

Please find the next set of steps below. 

6. Use HP Support Assistant

• HP Support Assistant:
  1. Open HP Support Assistant on your laptop.
  2. Check for any updates or diagnostics that might help resolve the issue.

7. Check for Conflicting Software

• New Software or Updates:
  1. Think about any new software or updates installed around the time the issue started.
  2. Sometimes, new software can conflict with existing drivers or settings. Try uninstalling recent updates or software to see if the issue resolves.

8. Reset Windows Audio Service

• Services:
  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down and find Windows Audio and Windows Audio Endpoint Builder.
  3. Right-click each service and select Restart.

9. Test in Safe Mode

• Safe Mode:
  1. Restart your laptop and boot into Safe Mode (press Shift while selecting Restart from the Start menu, then navigate to Troubleshoot > Advanced options > Startup Settings and restart again to select Safe Mode).
  2. Test your earphones in Safe Mode to see if the issue persists. If it doesn't, a background application or service might be causing the problem.

10. Reset the BIOS

• BIOS Settings:
  1. Restart your laptop and enter BIOS/UEFI settings by pressing Esc or F10 during startup.
  2. Look for an option to reset BIOS settings to default and save changes.

If none of the above steps resolve the issue, it might be a more complex problem. Contact HP Support for further assistance or consider visiting a certified repair center.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.