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‎02-16-2021 05:24 AM

HP Recommended

I have an ion contour turntable connected to my laptop and use software to convert vinyl recordings to digital. This has worked fine for years but in the last week has stopped. I am not getting the record sound through my laptop and the software levels are not registering sound. The laptop is recognising the software and is recognising the connection to the turntable. I have updated the software, replaced the cable and checked ports but still nothing. Help please!

8 REPLIES 8

‎02-16-2021 05:33 AM

HP Recommended

Those devices normally connect to the PC with a USB cable.

Check the sound settings on the laptop to see if the USB port is still shown as a source.  A recent update or some other software  might have changed the settings.

You could also verify the turntable is still outputting sound thru the USB port by connecting it to a different device


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‎02-16-2021 06:01 AM

HP Recommended

Thanks. I have tried the turntable on another device, so that is working fine. i have read some stuff about the latest windows update causing audio problems. Not sure how I fix that or reinstall.

 

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‎02-16-2021 06:05 AM

HP Recommended

Thank you "The OldMan" I have found where to restore sound. All good now!

 

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‎02-16-2021 06:53 AM

HP Recommended

I think I jumped the gun a bit there. I can now get the turntable to play and can hear music through my laptop but still not recording.  Has something become disabled in an update?

 

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‎02-16-2021 06:58 AM

HP Recommended

I have an ion contour turntable connected to my laptop and use software to convert vinyl recordings to digital. This has worked fine for years but in the last week has stopped. I was not getting the record sound through my laptop but have resolved that but still the software levels are not registering sound and nothing is recording. The laptop is recognising the software and is recognising the connection to the turntable. I have updated the software, replaced the cable and checked ports but still nothing.  The turntable is fine as it is still playing and recording through an old laptop. Has something (input?/output?) become disabled in an upgrade? Help please!

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‎02-16-2021 09:52 AM

HP Recommended

Right click on the speaker icon - lower right, near the clock.

Then click on "Sounds"  on the next screen, click on the "Recording" tab and make sure there is a device ticked that uses the USB or the motherboard audio device, - Realtek or whatever the laptop has


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‎02-16-2021 10:48 AM

HP Recommended

Hi. In the recordings tab I have 3 devices . The selected one is called Microphone - USB PnP Audio Device. It says the device is working properly. The others listed are Realtec Microphone array and Stereo Mix which both say are ready. Do you think I should try to uninstall these and then reinstall? If I do that how do I know if I am reinstalling the right one???? 

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‎02-16-2021 02:49 PM - edited ‎02-16-2021 02:51 PM

HP Recommended

If you are hearing the turntable now thru the PC's speakers, then enable the "stereo mix" as the recording input and it should start recording what you hear.  Do not change any other settings.

If need any clarification, see here:

https://www.howtogeek.com/howto/39532/how-to-enable-stereo-mix-in-windows-7-to-record-audio/


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