My audio crashes with bluetooth headphones

[adriana_dauria]

I keep experiencing audio crashes when I use my Bluetooth headphones.The audio just stoppes suddenly or does not work at all.

[praveenbv]

Hi@adriana_dauria, Welcome to the HP Support Community!

This method works for a variety of Driver connection and ‘stuck’ program issues. 

• Shut down the computer 

• Disconnect all external devices - everything. 

• Remove AC power and the battery 

• Press and hold power button for at least 30 seconds 

• Reconnect the AC power (only), 

• Power on > Login 

• Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

Hope this helps! Keep me posted. 

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