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basitj
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Message 1 of 3
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My audio disables on headphones randomly

HP Recommended
HP Omen 15-dh100
Microsoft Windows 10 (64-bit)

So I usually keep my speakers plugged into my headphones.  Since I got Omen-15-dh100 , i noticed the audio goes on mute or gets disabled automatically every now and then. Also it does come on and off and speakers get a static buzz for a few seconds and then go silent. 

 

When I play some audio after a long time, the speakers stay silent, I have to adjust the volume to get the audio working again. 

 

Is there some setting I'm missing?

2 REPLIES 2
basitj
Author
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Message 2 of 3
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HP Recommended

May be it's related problem too. 

If there's nothing playing, the speakers play a static for around 30 seconds, and then go silent for around 10 seconds and again static for 30 or so seconds. VERY annoying. Please help. 

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The_Fossette
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@basitj

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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