cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
5 2 0 0
Message 1 of 3
137
Flag Post

My audio disables on headphones randomly

HP Recommended
HP Omen 15-dh100
Microsoft Windows 10 (64-bit)

So I usually keep my speakers plugged into my headphones.  Since I got Omen-15-dh100 , i noticed the audio goes on mute or gets disabled automatically every now and then. Also it does come on and off and speakers get a static buzz for a few seconds and then go silent. 

 

When I play some audio after a long time, the speakers stay silent, I have to adjust the volume to get the audio working again. 

 

Is there some setting I'm missing?

2 REPLIES 2
Author
New member
5 2 0 0
Message 2 of 3
Flag Post
HP Recommended

May be it's related problem too. 

If there's nothing playing, the speakers play a static for around 30 seconds, and then go silent for around 10 seconds and again static for 30 or so seconds. VERY annoying. Please help. 

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,729 27,714 1,831 2,471
Message 3 of 3
Flag Post
HP Recommended

@basitj

 

I reviewed your post and I understand that you are facing issues with the audio on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

 

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install the driver from the below link.

 

https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation