My audio has suddenly been switched off and I can't reset it

[Spooky18]

My volume has suddenly been switched off and I can't reset it. I've gone through the remote check with HP and that hasn't resolved the issue. 

[zoey7886 · Accepted solution]

@Spooky18, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Audio Issues on Headsets! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I’m sorry to hear your sound’s gone quiet — I know how frustrating that silence can be when you're just trying to relax or get things done.

Let’s dig in and get you back to full volume. Just a few quick questions to guide us:

Could you please share your HP product name or model number (like HP Pavilion 15, Envy x360, etc.)?

Is the volume muted only through the built-in speakers, or do headphones and Bluetooth audio also have no sound?

When you check the sound icon in the taskbar, do you see a red "X" or any error message?

We’ll take it step by step and bring that sound back. Looking forward to your reply!  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,