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‎02-20-2023 11:09 AM

HP Recommended
Product: HP Pavilion x360 Laptop - 14-dw0521sa
Operating System: Microsoft Windows 11

My audio isn't working. I have tried the troubleshoot several times and it is not fixing the issue. It has been going on and off over the past few days temporarily but it is permanently not working now after efforts to try and fix it. It says 'no audio device is installed' 

Category:
1 REPLY 1

‎02-20-2023 12:34 PM

HP Recommended

@KH301 

 

No Windows 11 drivers for the whole series

 

                  https://support.hp.com/sk-en/drivers/selfservice/hp-pavilion-14-dw0000-x360-convertible-laptop-pc-se...

 

Please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
              https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112452.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
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