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HP Recommended
HP Spectre x360 - 13-aw0013dx

I have owned this refurbished computer for a couple of years and as I'm doing my work, my speakers suddenly start sounding robotic and very choppy. When I am on my headphones, I don't have the issues. To be honest, this is the fifth issue I have had with this particular computer and I am months away from graduating. I don't know what the issue is and how to fix it. Any help would be appreciated. 

1 REPLY 1
HP Recommended

Hi @rayeeliza,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

There could be a few reasons why your audio sounds choppy and robotic. Here are some things you can try to troubleshoot the issue.

 

  • Check your internet connection: If you are using a VoIP (Voice over Internet Protocol) service like Skype or Zoom, a poor internet connection could be the cause of the issue. Check your internet speed and try restarting your modem or router.
  • Check your microphone: If you are using an external microphone, make sure it is plugged in correctly and the cable is not damaged. If you are using a built-in microphone, make sure it is not obstructed by anything.
  • Check your audio settings: Make sure your audio settings are configured correctly. For example, if you are using a VoIP service, make sure your microphone is selected as the input device.
  • Update your audio drivers: If your audio drivers are outdated, it can cause issues with your audio quality. Check for any available updates for your audio drivers.
  • Close other programs: If you have other programs running in the background, they could be taking up system resources and causing issues with your audio quality. Try closing any unnecessary programs.
  • Try a different device: If none of the above steps work, try using a different device (e.g. a different computer or mobile device) to see if the issue persists.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

I am an HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.