My audio sounds choppy and robotic

[rayeeliza]

I have owned this refurbished computer for a couple of years and as I'm doing my work, my speakers suddenly start sounding robotic and very choppy. When I am on my headphones, I don't have the issues. To be honest, this is the fifth issue I have had with this particular computer and I am months away from graduating. I don't know what the issue is and how to fix it. Any help would be appreciated. 

[Raj_05]

Hi @rayeeliza,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

There could be a few reasons why your audio sounds choppy and robotic. Here are some things you can try to troubleshoot the issue.

• Check your internet connection: If you are using a VoIP (Voice over Internet Protocol) service like Skype or Zoom, a poor internet connection could be the cause of the issue. Check your internet speed and try restarting your modem or router.
• Check your microphone: If you are using an external microphone, make sure it is plugged in correctly and the cable is not damaged. If you are using a built-in microphone, make sure it is not obstructed by anything.
• Check your audio settings: Make sure your audio settings are configured correctly. For example, if you are using a VoIP service, make sure your microphone is selected as the input device.
• Update your audio drivers: If your audio drivers are outdated, it can cause issues with your audio quality. Check for any available updates for your audio drivers.
• Close other programs: If you have other programs running in the background, they could be taking up system resources and causing issues with your audio quality. Try closing any unnecessary programs.
• Try a different device: If none of the above steps work, try using a different device (e.g. a different computer or mobile device) to see if the issue persists.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support