My audio system suddenly crashes on video conferencing sites like Zoom and Google Meet.

[Shivangee]

Product Name: HP Pavilionx360 Convertible Notebook

Issue: The speaker and microphone services unexpectedly crash every time I run a video conferencing site like Zoom or Google Meet. I have already tried troubleshooting and running audio diagnostics through HP support, and there were no issues found. 

This problem only occurs to such video conferencing sites and none other. What could the problem be and how can I fix this?

[praveen196]

@Shivangee Welcome to HP Community!

I understand that the audio system suddenly crashes on video conferencing sites like Zoom and Google Meet.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Keep us posted,

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