My internal mic records with a very low volume though diagnostics say it is fine

[eduardo_dong]

I have done almost everything as advised by HP online staff, but I still could not solve the problem mentioned above.

I highly suspect the mic being dislodged from its position as I could still get levels when I knock on the screen. Speaking from a position with my speech being 1 foot away from the panel can't seem to get any levels though.

I was told by the HP staff to do a system recovery of my laptop which I feel is extreme in this case.

Please help 

[Betty0610]

@eduardo_dong

Welcome to the HP Support Community.

Do check if an external mic works fine. If it does, it would be a hardware issue. Would then recommend you to contact the HP Support Team regarding this.

If no, try a BIOS update: https://support.hp.com/us-en/document/c00042629

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[eduardo_dong]

An external headset works fine.

I did the BIOS update too. I was hoping it wasn't the hardware but everything points to it being dislodged internally as I am still getting levels when I knock on the screen.

Thanks for you quick reply!

[Kumar0307]

@eduardo_dong, thank you for the response.

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!