My internal speaker doesn’t work done all the test

[Fi5658]

My audio on my laptop is not working. I’ve done all the test. It says there’s no problem but there’s a cross through the speaker in the task bar but it’s not showing any devices for the speaker. I have reinstalled the computer several times still no luck.

[A_Gayathri]

Hi @Fi5658,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your laptop is not detecting the internal speaker, which may indicate a driver issue or a hardware problem. Here are some steps you can try to resolve this:

1. Check Audio Settings

• Right-click on the speaker icon in the taskbar.
• Select “Open Sound settings”.
• In the “Output” section, check if the correct output device (internal speakers) is selected. If there are no devices listed, try the next steps.

2. Update or Reinstall the Audio Driver

• Right-click the Start button and select “Device Manager”.
• Expand the “Sound, video, and game controllers” section.
• Right-click on your audio device (e.g., Realtek Audio or Intel Smart Sound), and choose “Uninstall device”.
• Restart the computer, and Windows should automatically reinstall the driver. If it doesn't, follow these steps to manually reinstall it:
  • Go to the HP Support website and download the latest audio drivers for your HP ENVY Laptop 13-ba1000 (1F4D9AV) from the driver section.
  • Install the drivers and restart your laptop.

3. Check Windows Audio Services

• Press Windows + R to open the Run dialog.
• Type “services.msc” and press Enter.
• Scroll down and find “Windows Audio”.
• Right-click on it and choose “Restart”. Ensure that its startup type is set to “Automatic”.
• Also, ensure that the “Windows Audio Endpoint Builder” service is running.

4. Run Windows Audio Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find and run the Audio troubleshooter.
• Follow the instructions provided by the troubleshooter and see if it can detect and fix any issues.

5. BIOS Settings

• Make sure the internal audio is not disabled in the BIOS. To do this, restart your computer and press F10 (or the key for BIOS setup).
• Once in the BIOS, navigate to the Advanced tab, then Device Configurations.
• Ensure that the Internal Speakers are enabled.

6. Check for Windows Updates

• Go to Settings > Windows Update, and make sure that your system is fully updated.

7. Test with External Audio Devices

• Connect a pair of headphones or external speakers to check if audio works through those devices. If external audio works but internal speakers don't, it might be a hardware issue with the internal speakers.

Refer to this document: HP ENVY Laptop 13-ba1000 (1F4D9AV) User manual

HP PCs - No sound from speakers

HP Notebook PCs - Advanced sound troubleshooting in Windows 10 
How to Resolve Audio Issues Using HP Support Assistant
 

I hope this helps. 

Take care and have a good day.

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