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My laptop does not have Microsoft High Definition Audio codec. When I try installing it, it fails.

HP Recommended
HP Notebook - 15s-du1034tu
Microsoft Windows 10 (64-bit)

Hello guys.


My HP laptop has just Realtek High Definition audio driver. But I want to use the Microsoft High Definition Audio driver which I am unable to install as it is not supported. The dialog box says This driver cannot open.


When I pause any video/audio and restart it or reload pages, the audio suddenly jumps. Apparently, one way to fix it is by changing the driver from Realtek one to the Microsoft HIgh definition. But the second driver is not present in my laptop and I am also unable to install it. 


Please help. Either help me with fixing the orignal issue ( the audio jumping after pause and start) or tell me how can I get the MIcrosoft High Definition Audio driver.


Thanks 🙂

HP Support Agent
HP Support Agent
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HP Recommended

Hi@Athlonx3, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps Audio issue 



To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:



1: Updating the BIOS  ( Make sure Power adaptor connected to notebook )


2 .Realtek High-Definition (HD) Audio Driver


Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.


Hope this helps! Keep me posted. 


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