My laptop doesnt recognize its own speakers, how can i fix this?

[jurck222]

I made a complete windows reset with data deletion and when the laptop booted back up the audio wasnt working.

These are my current sound drivers:

I tried installing intel high definition driver from the official hp drivers and software but it gives this error:

I also tried using a driver update software but it still didnt work. I tried updating to windows 11 but the issue stayed. I tried to dual boot with linux and the speakers worked well on ubunto so this is a windows problem. I even tried to manually download older drivers but it just doesnt work. If anyone can help i would appreciate it.

I am on HP Omen - 15-dc0021nm and fresh windows 10.

[Rainbow23]

Hi @jurck222,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

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