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‎10-07-2018 06:42 AM

HP Recommended
Product: HP ProBook 450 G4 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, my laptop keeps turning off the sound. I'm not pressing any button or anything. It just keeps muting the whole sound system. It's very irritating since I play a lot of games with my friends and suddenly I can't hear them, they can't hear me and I can't hear the sound of the games.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2018 01:00 PM - last edited on ‎03-08-2022 10:34 AM by Retired

HP Recommended

@DARTH_ZWAG

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    HP Customer Support - Software and Driver Downloads

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-07-2018 01:00 PM - last edited on ‎03-08-2022 10:34 AM by Retired

HP Recommended

@DARTH_ZWAG

 

That probably due to Windows updates. Re-install driver should help. Please try

(a) Download the following driver and save on your computer,

    HP Customer Support - Software and Driver Downloads

(b) Go to Device Manager, Sound to uninstall sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-17-2018 10:37 AM

HP Recommended

I don't seem to get what you mean by uninstalling driver, since in device manager, Sound I only find my old microphone, my speaker and my headset. Are thos drivers? Should I uninstall them?

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