My laptop switched it's audio from Nvidia high definition audio to AMD

[Yuxme]

I noticed that when I plug my headphones into my laptop's 3.5mm jack, the audio quality is poor and distorted. However, when I connect the same headphones to my external monitor, the audio sounds perfectly fine.

I have also checked the audio settings and confirmed that the correct playback device is selected. It appears that my laptop is currently using AMD audio drivers instead of NVIDIA High Definition Audio, which I believe might be contributing to the issue.
I tried re-installing Nvidia drivers but no use.

[Irfan_06]

Hi @Yuxme,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue using audio port on your Laptop.

Please follow the steps below to perform an audio test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.

4) click Component Tests > click Audio, and then click Run once.

Confirm if you have the same issue while performing the test.

If the hardware is working fine. Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support