• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎01-01-2026 02:28 PM

HP Recommended
Operating System: Microsoft Windows 11

My microphone doesnt work.

I have a brand new HP laptop:
Device name DESKTOP-4S1IDB5
Processor AMD Ryzen 5 7530U with Radeon Graphics 2.00 GHz
Installed RAM 16,0 GB (15,3 GB usable)
Device ID 7DDFBDE2-38EF-44EA-8837-D568B0A245E6
Product ID 00328-20280-18326-AA317
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

I have genuine Win 11. 
I used all uodates by Microsoft and HP assistant. 
The missing drivers are: 
- multimedia controller, 
- unknown device, 
- unknown device. 
I was trying through HP site, but unsuccessfuly. 
What to do? 
Thank you. 

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.