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HP Recommended
Notebook 15-DA2004nx
Microsoft Windows 10 (64-bit)

Every time I mute my laptop, the mute button works but it doesn't light up. Is there any way to fix this issue?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Edwrxxd_ Welcome to HP Community!

 

I understand that the mute button light is not working.

 

Please perform the below steps.

  1. Open Device Manager
  2. Expand Sound, video and game controllers
  3. Right-click and uninstall your computer's existing audio driver
  4. Download/install this:

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

View solution in original post

3 REPLIES 3
HP Recommended

@Edwrxxd_ Welcome to HP Community!

 

I understand that the mute button light is not working.

 

Please perform the below steps.

  1. Open Device Manager
  2. Expand Sound, video and game controllers
  3. Right-click and uninstall your computer's existing audio driver
  4. Download/install this:

https://ftp.hp.com/pub/softpaq/sp104001-104500/sp104405.exe

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

HP Recommended

Greetings, I appreciate your efforts in helping me with my issue. The step-by-step solution you gave me was easy and quick. Thank You!

HP Recommended

@Edwrxxd_

 

We are happy to hear that the provided solutions worked for you.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

 

 

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