My new HP Pavilion Gaming Headset 400 only right side is working

[Daniusha]

So  I just bought headset pluged it in, but only right side is working. I tested it on my phone and it worked perfectly fine. What should I do?

[Raj_05]

Hi @Daniusha,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the audio settings on your computer or perhaps a problem with the audio jack. Here are some steps you can try to troubleshoot the issue.

• Check the audio settings: Make sure that the audio balance is set correctly in your computer's audio settings. Sometimes the balance might be shifted to one side, causing sound to only come out of one ear.
• Try a different audio port: If your computer has multiple audio ports (such as front and back ports), try plugging the headset into a different port to see if the issue persists.
• Update drivers: Ensure that your audio drivers are up to date. You can do this by going to the Device Manager, finding your audio device, and selecting "Update driver" or downloading the latest drivers from the manufacturer's website.
• Test with a different device: If possible, try using the headset with a different computer or device to see if the issue persists. This will help determine if the problem is with the headset or your computer.
• Check for physical damage: Inspect the audio jack on your computer and the cable of your headset for any signs of damage. Sometimes a bent or damaged connector can cause audio issues.

By following these steps, you should be able to identify and resolve the issue with your HP Pavilion Gaming Headset 400.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support