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Locked

‎06-28-2020 07:55 AM

HP Recommended
Product: HP Pavilion 15-cw1507sa
Operating System: Microsoft Windows 10 (64-bit)

I have tried all the recommended advanced troubleshooting steps for audio in the Virtual Assistant. 

My sound will work at proper volume for a few seconds and then will become very quiet (basically inaudible) even with the volume set to full.

Sound works fine when streamed through my Bluetooth Headphones.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2020 02:27 PM

HP Recommended

@GJLondon17 

 

This is something to do with AMD drivers. Please

 

(a) Uninstall Audio driver

(b) do a cleanup using following instructions

       https://www.amd.com/en/support/kb/faq/gpu-601
       https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine

 

Machine will re-install Audio driver for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎06-28-2020 02:27 PM

HP Recommended

@GJLondon17 

 

This is something to do with AMD drivers. Please

 

(a) Uninstall Audio driver

(b) do a cleanup using following instructions

       https://www.amd.com/en/support/kb/faq/gpu-601
       https://drivers.amd.com/drivers/amdcleanuputility.exe

(c) reboot machine

 

Machine will re-install Audio driver for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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