My sound recording is bad when using my new HP envy with my Rodacaster pro - it keeps clipping words

[Berntini]

I have just bought a new HP envy 13 having had a great run with my old one.

However this new computer doesn't work well with recording from my Rodecaster pro with Audacity - it keeps klipping off the beginning or the end of words.

When I record directly to the Rodecaster Pro hard drive this doesn't happen - so something is going wrong when its interfacing with my computer.

Do I have a setting set wrong somewhere?

i've also tried it with a differency usb cable and Adobe Audition - the bad sound quality is the same...

[ub6424]

Hello @Berntini 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the "sound quality problem" ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Berntini]

Thanks for your response I think windows 11 has different menues but heres the information I could gather...

OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621

System Model HP ENVY Laptop 13-ba1xxx
System SKU 2J6K3EA#ABU
Processor 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, 2419 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.35, 06/07/2022

Hopefully you can help from this?

[ub6424]

Hello @Berntini 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Chipset Installation Utility and Driver

10.1.18793.8276 Rev.D

0.5 MB

Aug 4, 2022

Download

Intel Dynamic Tuning Driver

8.7.10800.23155 Rev.D

15.1 MB

Aug 4, 2022

Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.D

0.5 MB

Aug 5, 2022

Download

Intel Management Engine Interface (MEI) Driver

2211.2.3.0 Rev.E

20.9 MB

Aug 5, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.D

0.7 MB

Aug 4, 2022

Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.D

23.6 MB

Aug 4, 2022

Download

(3) Restart Windows

(4) Download and install / update

Realtek High-Definition (HD) Audio Driver

6.0.9357.1 Rev.E

203.4 MB

Aug 5, 2022

Download

(5) Restart Windows

(6) Test <sound>

(7) Please report your results

[Berntini]

SO the speaker test was fine but it doesn't seem to recognise the internal microphones - could this be causing the issue with the external mics as well?

[ub6424 · Accepted solution]

Hello @Berntini 

Please follow official Microsoft guide:

Fix microphone problems

Kind regards

[Berntini]

Okay thanks for your help.

But what a rigmarole!

This is a brand new machine. It should just work right?

I was such a big fan of HP computers - I no longer am.

Think I'm going to go to customer services and get my money back..