I have a HP Envyx360 Convertible 15m-cn0xxx and the number is 3vu72ua#aba. When I am on a meeting platform such as soon, google meets, etc I can clearly hear everyone who is speaking however, my voice is sticky, scratchy, and unintelligible. I can't talk on these calls I can only use the chat feature. I have tried running the diagnostics, etc and nothing works. I have to provide training for teachers soon and will be unable to do so if this issue is not cleared up. Originally everything worked fine and this problem began about 6 months ago. The diagnostic fixes have not worked. Thank you for your assistance.
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