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- HP Community
- Notebooks
- Notebook Audio
- My voice recorder is not working properly.

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12-02-2017 07:53 AM
Whenever I am recording my voice and making it play, the recorded audio is making sharp itchy noise.
Words are not clearly audible. Earlier everything was fine but from few days this problem has been started.
So many unwanted noise come with audio.
12-04-2017 11:01 AM
Hi @mukesh_singh04,
Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are having issues with voice recorder not working on your HP laptop. Don't worry as I have a few suggestions which should help you resolve this issue.
Have you updated the audio drivers?
Let's start off by performing a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
While you respond to that, here's a few things you can do:
- Checking the microphone
- Updating the audio driver
- Using the Troubleshooting tool
- Checking the sound settings
- Raising the microphone volume level
- Resolving microphone issues by disabling enhancements
- Changing the format of the microphone
- Resolving microphone issues when running more than one application at a time
- Testing a microphone using Voice Recorder (Windows 10)
- Testing a microphone using Windows Sound Recorder (Windows 😎
- Microphone does not work with Skype or other Internet software
- Microphone fails after a webcam or a USB microphone is installed
- USB ports not recognized
CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.
Let me know if those steps worked for you.
If they did, that’s awesome!
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee
12-04-2017 11:34 AM
Hi mukesh_singh04,
This may be driver related so refer to this site which has the drivers listed for your product. Go to Driver-Audio > Realtek High-Definition (HD) Audio Driver (Windows 10 v1703). Download and install this, restart your computer and see if it works. Keep in mind this download is only if you have the latest version of Windows Update. Make sure you have the latest version of Windows by going to Settings > Update and Security > Check for updates. Otherwise, you can utilise the other older downloads.
Also in search, go to Sound > Recording > right-click your microphone > Properties > Levels Tab > and you can try adjusting Microphone Array volume or boost volume. Then see how your audio sounds after recording.
Regards,
kem579
I used to be an HP Expert. I no longer participate in this community.