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- NEW HP ZBOOK RUNNING ITUNES WILL NOT RECOGNIZE ANY CONNECTED...

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07-24-2022 04:36 AM
Bought a new ZBook and added three additional SSD to house my music collection, but near worthless because itunes does not appear to run correctly. It fails to recognize any of my Apple devices (after unlocking). Followed all the tips I could find on the internet, called Apple and have contacted HP support. Tried different versions of itunes, tried rebooting, re-enabling, tried different cables....nothing works. I am able to connect to my devices via windows to access my pictures, but not through itunes. When connecting an unlocked Apple device for the first time, my Apple device should ask me if I trust this computer...it does not. Also I should see a device icon appear in itunes and the drop down menu for devices should allow me access...it does not. I know there are many users that are much smarter about this technology than I will ever be...please help