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NO AUDIO? no output driver and failure on hardware short dst?????

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Microsoft Windows 10 (64-bit)

I have no audio. done every test that can be done. It says i have no speakers or microphone on my computer. It also says no output drivers.  not sure what to do???

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Hi! @ANGELA1980,

 

Please share the product number of the PC to assist you better.

 

As the audio test has failed it certainly sounds like a hardware issue with the PC.

 

However, you can try the steps recommended below and check if it helps.

 

Set Your Headphones/Internal Speakers as a Default Device


Some sound-related settings may not in good configuration. You can go to Playback devices to modify the settings.

1. Right-click the sound icon in the notification area and select Playback devices.
2. On the Sound interface, there are two devices in the list. Right-click the headphones icon and select the Properties.
3. Go to the Advanced tab.
4. Uncheck the Give exclusive mode applications priority.
5. Click the OK button.

To enable internal speakers, back to the Sound interface and right-click the speakers icon. Select the Set as Default Device.

 

Right-click on volume>choose playback devices>choose speakers>click properties>Enhancements>add a tick to the disable enhancements box.

 

Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

Refer this article to know more information about audio issues. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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My device serial number is CND8464VF7, UEFI test sound OK. In device manager "Other devices: Intel High Definition Audio (no driver) and Intel High Definition DSP (no driver). "Sound, video and game controller: Intel Display Audio.

In Settings->Sound No output device found, No Input Device Found.

Please advice.

 

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Hi! @Ico747,

 

Thanks for writing back to us.

 

Try the steps recommended below and check if it helps.

 

Open Device Manager (Open the start menu, type Device Manager and press enter) and select System Devices (close to the end of the list).
Locate Intel Smart Sound Technology driver (SST).
Right-click and select Update Driver from the pop-up menu.
Choose browse my computer for driver software and then Let me pick from a list of available drivers on my computer and select High Definition Audio.
Click Next.
Intel Smart Sound Technology (SST) driver will disappear and you should have Audio back.

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

A4Apollo
I am an HP Employee

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