NO SOUND OUTPUT

[NEEVAN]

HAVING PROBLEMS WITH SOUND 

[Max3Aj]

@NEEVAN, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Let's work together to restore sound on your HP ENVY laptop running Windows 11. Here are some steps to troubleshoot and resolve the issue:

Check Volume and Output Device

• Click the speaker icon in the taskbar.
• Make sure the volume is turned up.
• Click the arrow next to the speaker icon and ensure the correct output device (e.g., “Speakers – Realtek Audio”) is selected.

Run the Windows Audio Troubleshooter

• Go to Settings > System > Sound.
• Scroll down and click Troubleshoot common sound problems.
• Follow the on-screen instructions.

Check Device Manager for Audio Drivers

• Press Windows + X and select Device Manager.
• Expand Sound, video and game controllers.
• Look for your audio device (e.g., Realtek, Intel Smart Sound).
• If there's a yellow warning icon, right-click and choose Update driver or Uninstall device, then restart your PC.

Reinstall Audio Drivers from HP

• Visit the official HP support page: Official HP® Support
• Enter your exact model number (e.g., HP ENVY x360 15-ee1xxx).
• Download and install the latest Realtek Audio Driver or Intel Smart Sound Technology Driver.

Check Sound Settings

• Go to Settings > System > Sound > Advanced sound settings > App volume and device preferences.
• Ensure apps are not muted and are using the correct output device.

BIOS Update (if applicable)

• Sometimes a BIOS update can resolve hardware-level sound issues.
• Visit: Official HP® Support
• Download and install the latest BIOS for your model.

If Sound Still Doesn’t Work

Try performing a System Restore to a point when sound was working:

• Search for Create a restore point in Windows.
• Click System Restore and follow the prompts.

Or, consider a Windows Reset (keep files option) if the issue persists. 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support