NO SOUND from speakers or headphones

[taytah14]

There is absolutely NO SOUND coming from my computer at all no matter what output device I use. I have spent hours each day trying every possible thing I can find on hp website. I have gone back and forth with the virtual assistant. My computer is out of warranty, so I'd have to pay for assistance now which I find ridiculous and cannot afford. You pay for it and need help solving an issue on their device and are doing it yourself, just need to speak with someone about how to do it. I am so fed up and frustrated. I am a full-time college student with several online classes, and my computer is only one and a half years old. I have updated then uninstalled all the drivers when the updates didn't work. And much more besides that. I don't know what to do. My computer was fine and then all of a sudden it wasn't. I am seeing this is a common issue and am a little knowledgeable about computers. Can anyone PLEASE help me resolve this issue?? I would GREATLY appreciate it, 

Sincerely, 

A super stressed, broke, and panicking college student who CANNOT afford another computer :///

[banhien]

Please try a clean install Audio driver

1. Download https://ftp.hp.com/pub/softpaq/sp131501-132000/sp131797.exe

                     and save on your computer
2. Use Device Manager to uninstall audio driver (if any),
3. Reboot machine,
4. Install downloaded file above,
5. Reboot machine.

Hope this helps.

Regards